FAQS
About the Walk-With Assistant
What is a WWA Session?
What is the WWA Session Library?
What is the WWA Proprietary Library?
How much time does it take to schedule a client for a WWA Session?
How much time does it take to set up a new client?
Do I have to have an internet connection to use the Walk-With Assistant?
Where can I access the Walk-With Assistant from?
How hard is it to create my own WWA Session for a client?
How much flexibility do I have in tailoring WWA Sessions?
How frequently can I have WWA Sessions run for my clients?
Can I use the Walk-With Assistant to alert me when a client is in crisis?
Do you help me explain how to use WWA Sessions to my clients?
What happens if my client forgets their password or disables their account?
Information Security Issues
How well protected are my client's medical records?
Does the Walk-With Assistant comply with HIPAA privacy and security rules?
Can my clients access or request to amend their records directly from Bright Tiger Enterprises?
What happens to my client medical records if I unsubscribe to the Walk-With Assistant?
Cost to use the Walk-With Assistant
How much does it cost to subscribe to the Walk-With Assistant?
How much do my clients have to pay to participate in a WWA Session?
Can I charge my clients for use of the Walk-With Assistant?
What equipment does it use?
Do I pay for enhancements or upgrades?
About the Walk-With Assistant
A WWA Session is a dynamic, interactive, and automated e-communication designed to allow health care and helping professionals virtually increase structure, support, and encouragement while collecting feedback between scheduled appointments.
WWA Sessions can:
- be created quickly and easily to send out information and/or ask questions;
- schedule themselves randomly, at set intervals, or at specific times;
- schedule themselves every day or specific days;
- collect feedback from the client based on questions asked.
Based on the client's feedback a WWA Session can automatically follow up by:
- providing additional information;
- asking additional questions:
- changing when or how it is scheduled: or,
- sending an e-mail alert back to you.
What is the WWA Session Library?
The WWA Session library is a growing library of pre-built session templates designed to speed up the process of creating or tailoring WWA Session.
WWA Session templates in the general library are wholly owned by Bright Tiger Enterprises, LLC and are offered for use by subscribing members as part of the subscription package.
What is the WWA Proprietary Library?
The Proprietary Library is designed to give subscribers access to additional tools that have either been through clinical trials through some medium or are sponsored by individuals or entities as part of their intellectual property.
WWA sessions scheduled from the proprietary library may be subject to additional fees, be restricted from cloning or modifying, and/or have additional terms of use that must be agreed to.
There are currently no sessions in the WWA Proprietary Library.
As the Walk-With Assistant continues to grow and develop, we plan to add a host of psychological tests, nutrition trackers, and specific interventions for general and mental health conditions for WWA subscriber use.
How much time does it take to schedule a client for a WWA session?
Literally inside of 1 minute. Scheduling is straightforward and simple. Choose the time you want the WWA Session to run at or between and the days you want it to schedule itself and it is ready to go.
How much time does it take to set up a new client?
Initial client set-up can be done in a couple of minutes. The Walk-With Assistant collects the client's name, account number, gender, and/or birth date to help you keep client files organized. The Walk-With Assistant only needs the client's username and their e-mail or phone number to do it's job. A communications test button on the set-up page ensures you have a good connection with your client while they are still in your office.
Do I have to have an internet connection to use the Walk-With Assistant?
Yes, the Walk-With Assistant is available only through a website connection. Likewise, WWA Sessions scheduled with your clients are only available to them through an internet connection. While logged in, both yours and your client's connection to the Walk-With Assistant is safeguarded through a Secure Second Layer (SSL) connection.
Where can I access the Walk-With Assistant from?
You can access the Walk-With Assistant from any devise that can browse an internet site and accept a SSL encrypted connection. We strongly recommend that access be limited to non-public computers with hard wire connections or secure wireless connections to best safeguard your client's protected health information.
How hard is it to create my own WWA sessions for a client?
The Walk-With Session editor allows you to quickly and easily build a session. Our step by step approach allows you to decide:
A. how often the WWA Session schedules itself,
B. what text displays to the client,
C. the way the WWA Session schedules itself,
D. the information, if any, to be collected, and,
E. what, if any, follow-up actions are taken in reaction to client responses.
With the Walk-With session editor, the variety of sessions that can be created is practically unlimited.
How much flexibility do I have in tailoring WWA sessions?
Tailoring sessions to fit client specific issues or needs is quick and easy with the WWA Session Editor. The editor allows you to quickly make changes in text, or add automatic follow-up actions to client responses, or even change the frequency and timing of when the client is contacted.
How frequently can I have sessions run for my clients?
WWA sessions can be run as frequently as every fifteen minutes.
Can I use the Walk-With Assistant to alert me when a client is in crisis?
Due to the inherent fallibility involved in internet and wireless connections, we recommend against using the Walk-With Assistant as a vehicle for communicating client crisis. It is not design as or intended to be used as an emergency communication devise.
Do you help me explain how to use WWA sessions to my clients?
We provide you with a written handout to give clients who are just beginning with the Walk-With Assistant. This handout gives an overview the Walk-With Learning concept, explains how to connect to WWA Sessions, and discusses privacy considerations. Clients can also access this web site and navigate to the client assistance page for additional tips on participating in WWA Sessions.
What happens if my client forgets their password or disables their account?
Walk-With Assistant account subscribers have full control over their client's passwords. Client accounts automatically disable after three failed password attempts. This feature is part of the safeguards built into the Walk-With Assistant to better protect client information.
Resetting a client password is only a couple of clicks once you are logged into the Walk-With Assistant.
Bright Tiger Enterprises never under any circumstances resets a client's password.
Information Security Issues
How well protected are my client's medical records?
We take privacy seriously and abide by HIPAA privacy and security mandates to protect and safeguard patient protected health information. HIPPA, the Health Insurance Portability and Privacy Act, specifically spells out how patient's protected health information should be safeguarded and protected. Our Privacy Policy explains our dedication to protecting client health information in detail.
Does the Walk-With Assistant comply with HIPAA privacy and security rules?
Yes, the Walk-With Assistant was built with HIPAA privacy and security rules in mind. Health care providers will be provided with a signed Business Associates Agreement as a part of setting up a new subscription account. The Business Associates Agreement (BAA) spells out the rules around use and disclosure of client protected health information.
In summary, Bright Tiger Enterprises, LLC is not delegated to release patient protected health information to anyone other than the subscriber of the service or as demanded by law.
Can my clients access or request to amend their records directly from Bright Tiger Enterprises, LLC?
Bright Tiger Enterprises, LLC is not delegated to perform any HIPAA activities around access or amendments. All access or amendments to client information or to patient protected health information is the responsibility of the Account Subscriber.
What happens to my client medical records if I unsubscribe to the Walk-With Assistant?
All client information held by the Walk-With Assistant will be sent to the Account Subscriber via cd-rom or secure download in a viewable only format. We do not hold or keep client data beyond the life of your contract. Click here for additional information on our contract cancellation procedures.
Cost to use the Walk-With Assistant
How much does it cost to subscribe to the Walk-With Assistant?
As time limited introductory special, the Walk-With Assistant is available for a substantial savings off of both the setup fee and the monthly subscription fee.
$39.95 $24.95 set-up fee (see what this includes)
$19.95 $16.95 monthly subscription fee*
Additional active clients $1.30 per client per month.
* For the first 12 months of service for up to 10 active clients.
View our other specials for yearly rates and for group practices.
How much do my clients have to pay to participate in a WWA Session?
Absolutely nothing for the Walk-With Assistant service. The Account Subscriber pays a subscription base rate and any usage fees associated with scheduling WWA Sessions. The client may have fees associated with use of text messaging or cellular internet service depending on their wireless plan.
Can I charge my clients for use of the Walk-With Assistant?
Yes. As an adjunctive and value added service to traditional face to face services, it is reasonable to charge client's an ongoing fee to set up WWA Sessions under your professional direction.
Even a nominal fee of $5 per month to set up and direct the WWA service for your client will both recoup the low WWA subscription charge and generate income for your office.
The Walk-With Assistant subscription service works through your existing internet connection and through your client's cell phone. Cell phones must be able to receive text messages and connect to the internet for the service to be most effective.
What about enhancements or upgrades?
Your subscription to the Walk-With Assistant covers ongoing enhancements and upgrades to the Walk-With Assistant as well as access to WWA Session templates in the WWA Session Library.
Additional features such as product add-ons, customized or advanced reporting, and use of specific sessions from the WWA Proprietary Library may be subject to additional costs.